WHITE PAPER - This white paper shows how Oracle WebLogic Server supports the next generation of enterprise applications and services. Learn how to leverage the Java EE 5 advantage and dramatically speed development of SOA applications.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Customer Loyalty | Java | JavaBeans | Oracle (Product) | ROI | SOA | User Interfaces | Web Services

WHITE PAPER - This paper explores the various ways that today's organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  CRM | Customer Loyalty | Data Quality | Databases | IVR | Marketing | Productivity | Sales

PODCAST - This podcast examines the status of triple-play services among telecommunications service providers and what needs to happen to increase revenue.
Posted: October 24, 2008 | Premiered: October 24, 2008


Topics:  Converged Networks | Customer Loyalty | Telecom Billing Services | Telecommunications Carrier Systems | Telecommunications Industry | Telecommunications Service Providers | Telecommunications Systems | Triple Play Services | Video Services

WHITE PAPER - Read this white paper to learn six (6) best practices you can follow to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements.
Posted: October 17, 2008 | Published: February 1, 2008


Topics:  Best Practices | Customer Data Management | Customer Loyalty | Data Security | Database Security | Enterprise Resource Management | Regulatory Compliance | Security Threats

CASE STUDY - This case study details how Trans World worked with Iron Mountain to recreate a proprietary listening-viewing station that allows customers in its stores to sample a CD or DVD by just swiping thebar code at the LVS.
Posted: October 14, 2008 | Published: October 11, 2008


Topics:  Business Intelligence | Business Intelligence Software | Customer Loyalty | Customer Self-Service | DVD | Intellectual Property

WHITE PAPER - This paper explains the challenges marketers face today and how innovative, next generation campaign approaches are beginning to separate the best from the rest.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Business Intelligence | Customer Loyalty | Databases | Financial Services | Marketing | Productivity

WHITE PAPER - Maintaining strong business performance and customer loyalty require continual vigilance and assessment and performance tools. Read this paper to learn five steps to improve business performance and increase customer loyalty.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Business Performance Management | Customer Loyalty | ERP | Inventory Management | Product Life Cycles | Product Management | Quality Control | Supply Chains | Warehouse Management

WHITE PAPER - This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Brand Loyalty | Budgeting | Contact Centers | Cost Benefit Analysis | Customer Loyalty | IVR | Web Conferencing Services

WHITE PAPER - In this new era of CAN-SPAM legislation, overflowing inboxes and ever-increasing customer expectations, many of the practices that worked for emailers in the past simply won't work anymore. This paper reviews the new rules of email marketing.
Posted: August 8, 2008 | Published: January 1, 2004


Topics:  Branding | Campaign Management | CAN-SPAM Act of 2003 | CRM | Customer Loyalty | Email | Email Marketing | Permission Marketing | Spam

WHITE PAPER - This paper explores 10 reasons why companies should consider implementing Automated Application Quality Management -- a collection of processes and tools designed to enable predictable, measurable, and optimal application performance and availability.
Posted: June 25, 2008 | Published: January 1, 2007


Topics:  Application Infrastructure | Application Performance Management | Application Performance Management Software | Customer Loyalty | Data Quality | Microprocessors | Productivity | Quality Control | Server Software | Service Process Optimization Software | SOA | Software Quality Assurance | TCO | Troubleshooting | Web Services

WEBCAST - This webinar is on best practices for optimizing online customer experience, as well as best practices in terms of overall holiday planning.
Posted: June 19, 2008 | Premiered: March 19, 2008


Topics:  Customer Data Management | Customer Loyalty | Customer Service Best Practices | Customer Support Software | User Experience

WHITE PAPER - The BI Survey 7, the leading independent survey of real-world BI implementations, provides unique, statistically significant insight into actual BI implementations and customer experiences with various BI products.
Posted: June 9, 2008 | Published: June 1, 2008


Topics:  Application Deployment | Business Intelligence | Business Intelligence Software | Customer Loyalty | Data Management | OLAP | Product Management | Reporting Software

WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: March 25, 2008 | Published: January 1, 2007


Topics:  Consumers | Contact Management | Contact Management Software | Customer Loyalty | Customer Self-Service | Email | Email Software | Internet Chat | SMS | Surveys

SOFTWARE LISTING - IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow.
Posted: March 14, 2008 | Published: March 13, 2008


Topics:  Customer Loyalty | Data Management

SERVICE LISTING - Akamai provides a complete e-business solution that addresses the requirements for massive reach to support worldwide customer demands and the use of an extended infrastructure to support widely varying traffic on demand.
Posted: March 7, 2008 | Published: March 1, 2008


Topics:  Application Life-Cycle Management | Business Intelligence | Customer Loyalty | e-Business | Travel Industry | User Experience