PRODUCT LITERATURE - This white paper discusses approaches for enabling greater product agility and efficiency in credit decisions, improving customer retention and attracting a higher number of new consumers.
Posted: December 2, 2008 | Published: January 1, 2006


Topics:  Availability | Banking Industry | Banking Software | Banking Systems | Channel Management | Customer Satisfaction | Financial Services | Financing | Regulatory Compliance | Sales Channels | SOA | VARs | Web Services

WHITE PAPER - This white paper examines credit card fraud and details business rules-based fraud prevention and detection.
Posted: December 2, 2008 | Published: September 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | Credit Card Fraud | Customer Satisfaction | Debit Cards | Fraud Detection | Fraud Prevention | Systems Implementation | User Experience

WHITE PAPER - This white paper details five actual business rule management systems deployments, providing a before and after view for each credit and lending application.
Posted: December 2, 2008 | Published: December 1, 2007


Topics:  Business Process Management | Business Process Management Software | Credit Cards | Customer Satisfaction | Enterprise Content Management | Loans | Mortgage Industry | Risk Management | Systems Implementation

WHITE PAPER - Read this paper to get tips about how to best implement a successful social email marketing campaign.
Posted: November 26, 2008 | Published: November 26, 2008


Topics:  Brand Loyalty | CRM | Customer Satisfaction | Email Marketing | Internet | Social Computing | Social Networking

WHITE PAPER - This white paper will present an improved approach to legal discovery for Microsoft® Exchange systems provided by Mimosa Systems.
Posted: November 25, 2008 | Published: November 25, 2008


Topics:  Collaboration | Customer Satisfaction | Email | Financial Services | Microsoft Exchange | Storage Management

WHITE PAPER - Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process.
Posted: November 24, 2008 | Published: August 6, 2008


Topics:  Customer Satisfaction | Data Compression | Email Archiving | Email Archiving Software | Microsoft Exchange | Microsoft Outlook | Records Management | Regulatory Compliance

BOOK - Find here the real-world examples of how unified communications is being used now to solve critical business challenges and the tips you can use to meet your business needs in the modern, mobile work environment.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Business Communications | Collaboration | Customer Satisfaction | Databases | Mobile Device Management | Mobile Workers | Routing | Unified Messaging | Unified Messaging Systems

BOOK - This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Call Centers | Contact Center Management | Contact Center Services | Contact Centers | CRM | Customer Satisfaction | Enterprise Applications Software | Internet | IP | SOA | Web Services

VIDEO - Microsoft SharePoint is rapidly becoming an important part of the enterprise. This videocast will cover the growth of SharePoint, the challenges of maturing deployments, and the market for tools that support enterprise needs.
Posted: November 17, 2008 | Premiered: November 17, 2008


Topics:  Collaboration | Collaborative Applications Software | Customer Satisfaction | Enterprise | Enterprise Systems | Investments | Market Research | ROI | User Needs Assessments

WEBCAST - Windows Essential Server Solutions provides Microsoft trained IT consultants and partners who serve SMBs with an ideal platform to meet their customer's needs and grow their own business.
Posted: November 10, 2008 | Premiered: November 12, 2008


Topics:  Business Intelligence | CRM | Customer Satisfaction | Microsoft Certified Professional | SMBs | Windows

WHITE PAPER - Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Customer Satisfaction | Customer Self-Service | eBusiness Services | ITIL | Remote Computing | Remote Network Management | Remote Support Services | Remote Users

WHITE PAPER - This paper presents a strategy for integrating code profiling into Eclipse and then defines an automated process for managing performance throughout the life of an application.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Application Development | Application Integration | Application Life-Cycle Management | Customer Satisfaction | Java | Testing | Troubleshooting | XML

CASE STUDY - To safeguard the critical customer-facing and banking applications that rely on its network infrastructure, Fortis Turkey implemented a Network Management solution from CA.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  Business Intelligence | Customer Satisfaction | Downtime | Financial Management | Financial Services | Network Management

WHITE PAPER - This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.
Posted: October 30, 2008 | Published: October 30, 2008


Topics:  Customer Satisfaction | Downtime | Mobile Device Management | Mobile Workers | Remote Access Hardware | Remote Users | Scalability Testing | Telecommuting

WHITE PAPER - Learn about a real-life example of how an automation architecture design that consolidates redundant, underperforming assets enabled one organization to meet the demands of an aggressive growth strategy while delivering high levels of service quality.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  Business Process Automation | Business Process Automation Software | Configuration Management | Customer Satisfaction | Data Center Management | Data Centers | IT Asset Management | ITIL | QOS