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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
sponsored by Microsoft

CASE STUDY - After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
Posted: August 25, 2009 | Published: July 25, 2008

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Topics:  Automotive Industry | Call Center Management | Call Center Software | CRM | CRM Software | Customer Data Management | Customer Support Software | IT Departments | IT Service Centers | Productivity


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